MAKING THE BUSINESS CASE FOR CLM

ALISTAIR MAIDEN   In my last article, I talked about the importance of setting the “North Star” for your CLM project and working backwards from there. If you spend time upfront thinking this through, your business case will be tight, with clear objectives and realistic ROI projections. I always turn to Unilever as a shining…

LEGAL HEALTH CHECK|IS YOUR INFORMATION ARCHITECTURE UP TO THE JOB?

Your information architecture (IA) can strongly influence your employee and client experience. If it is not good, user experience will suffer, which causes frustration and productivity to plummet. For example, if you have poor IA, employees may spend more time finding information than completing tasks. First thing’s first though – what is Information Architecture and…