INTERVIEW WITH RICHARD CRABB, HEAD OF COMMERCIAL, TECH & INNOVATION, HSBC

HSBC is one of the most complex matrix organisations globally, it is many different businesses rolled into one and inherent in that is, of course, there is no one-size-fits-all solution. There are different legacy systems being used for different processes.  Over recent months, SYKE has managed the bank’s HighQ implementation, including end-to-end design and configuration…

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